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Dear  marie I thought it would be helpful, if I attach a couple of playbooks and tutorial videos to assist you in the setup and implementation. Once you've started using the product, I'd love to get your feedback and understand your business requirements. Please feel free to reach out to me for any clarifications. Look forward to hearing from you soon. Freshservice Quick Overview Link [http://freshdesk.fstracker.io/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly90Lnllc3dhcmUuY29tL3R0L2ZlYjAzMzc1OWE1ODUwYWJmOWYxN2Q5MDhlOTUwNmM5OWNlODhiZDQvMDRmYzAwNjQzNjVjY2YwZjkxOGRmZTE4N2Q0NGQ1NDEvZDQ2MTU4NmZjNWJhMzVhOWQzOTEzYzhjNWRlNjJiMWUvd3d3LnlvdXR1YmUuY29tL3dhdGNoP3Y9Uzg1NUo1d0Z5aWsiLCJsaW9uIjoiMmYiLCJnb3JpbGxhIjoiM2JlNDg3YmMiLCJkZWVyIjoiM2JkNjY5MTQifSwiaWF0IjoxNTEzMDE1MjE0fQ.wG_eDp6tYYGB5_5UAP0LE2dRKcKKDCcJWBkkz-tbkTY~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibWFyaWUuY2xhaXIuY2xhaXJ4MTk5M0BnbWFpbC5jb20iLCJjYW1lbCI6IjNjY2Y1NDEzIn0sImlhdCI6MTUxMzAxNTIxNH0.nksO-Ewtg70eQL2MmHdbUueF1SVyXcFNiV7PyYpNzDU] Freshservice Demo [http://freshdesk.fstracker.io/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly90Lnllc3dhcmUuY29tL3R0L2ZlYjAzMzc1OWE1ODUwYWJmOWYxN2Q5MDhlOTUwNmM5OWNlODhiZDQvMDRmYzAwNjQzNjVjY2YwZjkxOGRmZTE4N2Q0NGQ1NDEvOTE5ZmJhMWJjOTgwODQ4ZGQ5MDYzODIxZGI0MjNkYTUvd3d3LnlvdXR1YmUuY29tL3dhdGNoP3Y9Xy01clF1SmJRb1UiLCJsaW9uIjoiMmYiLCJnb3JpbGxhIjoiM2JlNDg3YmMiLCJkZWVyIjoiM2JkNjY5MTUifSwiaWF0IjoxNTEzMDE1MjE0fQ.iGDxVuLZpjhsUwsksbqOfMzEB_SngP6lwjbyjDDj8go~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibWFyaWUuY2xhaXIuY2xhaXJ4MTk5M0BnbWFpbC5jb20iLCJjYW1lbCI6IjNjY2Y1NDEzIn0sImlhdCI6MTUxMzAxNTIxNH0.nksO-Ewtg70eQL2MmHdbUueF1SVyXcFNiV7PyYpNzDU]   Incident Management [http://freshdesk.fstracker.io/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly90Lnllc3dhcmUuY29tL3R0L2ZlYjAzMzc1OWE1ODUwYWJmOWYxN2Q5MDhlOTUwNmM5OWNlODhiZDQvYjY3ZjAzODkxZGVkOGUwODJiOGQwYTk5YmNkZWZjYjMvYmFiN2Q3ZGI5NDY4ZmM4YzY3OWQwMjEyMjgwOWZkOWIvd3d3LnlvdXR1YmUuY29tL3dhdGNoP3Y9R3lRLUVPQTNsVUUiLCJsaW9uIjoiMmYiLCJnb3JpbGxhIjoiM2JlNDg3YmMiLCJkZWVyIjoiM2JkNjY5MTYifSwiaWF0IjoxNTEzMDE1MjE0fQ.femxXbFjaiujeJOVo7GxovkD_p11WsTaLXiJt-QsRek~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibWFyaWUuY2xhaXIuY2xhaXJ4MTk5M0BnbWFpbC5jb20iLCJjYW1lbCI6IjNjY2Y1NDEzIn0sImlhdCI6MTUxMzAxNTIxNH0.nksO-Ewtg70eQL2MmHdbUueF1SVyXcFNiV7PyYpNzDU]   Problem Management [http://freshdesk.fstracker.io/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly90Lnllc3dhcmUuY29tL3R0L2ZlYjAzMzc1OWE1ODUwYWJmOWYxN2Q5MDhlOTUwNmM5OWNlODhiZDQvYjY3ZjAzODkxZGVkOGUwODJiOGQwYTk5YmNkZWZjYjMvZWIxZjE5ODhlNzFlZTY3MDYzNjNlZjhiMzRhZDEyOTkvd3d3LnlvdXR1YmUuY29tL3dhdGNoP3Y9cUxxbmY4SkFUMVUiLCJsaW9uIjoiMmYiLCJnb3JpbGxhIjoiM2JlNDg3YmMiLCJkZWVyIjoiM2JkNjY5MTcifSwiaWF0IjoxNTEzMDE1MjE0fQ.2H6DPQpVTPabib9i1UGLYYg94qNcM7-Xbwgo2SM5Tag~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibWFyaWUuY2xhaXIuY2xhaXJ4MTk5M0BnbWFpbC5jb20iLCJjYW1lbCI6IjNjY2Y1NDEzIn0sImlhdCI6MTUxMzAxNTIxNH0.nksO-Ewtg70eQL2MmHdbUueF1SVyXcFNiV7PyYpNzDU]   Change Management [http://freshdesk.fstracker.io/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly90Lnllc3dhcmUuY29tL3R0L2ZlYjAzMzc1OWE1ODUwYWJmOWYxN2Q5MDhlOTUwNmM5OWNlODhiZDQvYjY3ZjAzODkxZGVkOGUwODJiOGQwYTk5YmNkZWZjYjMvNDgzNmVkZTVmMjk5YmY4ZWIzNTI3MDEzODNkY2JmY2Uvd3d3LnlvdXR1YmUuY29tL3dhdGNoP3Y9bF9hUXZuTzBwUmMiLCJsaW9uIjoiMmYiLCJnb3JpbGxhIjoiM2JlNDg3YmMiLCJkZWVyIjoiM2JkNjY5MTgifSwiaWF0IjoxNTEzMDE1MjE0fQ.PV7jDk5exxohI21oXOJPoZ3THGYpqS-N7fNWK6sDqlI~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibWFyaWUuY2xhaXIuY2xhaXJ4MTk5M0BnbWFpbC5jb20iLCJjYW1lbCI6IjNjY2Y1NDEzIn0sImlhdCI6MTUxMzAxNTIxNH0.nksO-Ewtg70eQL2MmHdbUueF1SVyXcFNiV7PyYpNzDU]   Service Catalog [http://freshdesk.fstracker.io/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly90Lnllc3dhcmUuY29tL3R0L2ZlYjAzMzc1OWE1ODUwYWJmOWYxN2Q5MDhlOTUwNmM5OWNlODhiZDQvYjY3ZjAzODkxZGVkOGUwODJiOGQwYTk5YmNkZWZjYjMvNDY3MGI5YTk1OWFkMzQxNDU2OWZmNGViMTk0YTJhZGIvd3d3LnlvdXR1YmUuY29tL3dhdGNoP3Y9bmx3eUhmUi1EQWMiLCJsaW9uIjoiMmYiLCJnb3JpbGxhIjoiM2JlNDg3YmMiLCJkZWVyIjoiM2JkNjY5MTkifSwiaWF0IjoxNTEzMDE1MjE0fQ.4H5RVZ70QnWgFy6DP0SSXG53jPJ-VhszT5Wow6MGTp8~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibWFyaWUuY2xhaXIuY2xhaXJ4MTk5M0BnbWFpbC5jb20iLCJjYW1lbCI6IjNjY2Y1NDEzIn0sImlhdCI6MTUxMzAxNTIxNH0.nksO-Ewtg70eQL2MmHdbUueF1SVyXcFNiV7PyYpNzDU]   Asset Management [http://freshdesk.fstracker.io/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly90Lnllc3dhcmUuY29tL3R0L2ZlYjAzMzc1OWE1ODUwYWJmOWYxN2Q5MDhlOTUwNmM5OWNlODhiZDQvYjY3ZjAzODkxZGVkOGUwODJiOGQwYTk5YmNkZWZjYjMvNmY4ZjRhMDEwMmQ4NDA3YTFmYmU2OWZmZmNhZTdjNGUvd3d3LnlvdXR1YmUuY29tL3dhdGNoP3Y9aGhLRTNwODFNcWMiLCJsaW9uIjoiMmYiLCJnb3JpbGxhIjoiM2JlNDg3YmMiLCJkZWVyIjoiM2JkNjY5MWEifSwiaWF0IjoxNTEzMDE1MjE0fQ.2Nq1mrLeLjZKp4phTKpjKKYcGM3AquIivtUmcirXW0A~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibWFyaWUuY2xhaXIuY2xhaXJ4MTk5M0BnbWFpbC5jb20iLCJjYW1lbCI6IjNjY2Y1NDEzIn0sImlhdCI6MTUxMzAxNTIxNH0.nksO-Ewtg70eQL2MmHdbUueF1SVyXcFNiV7PyYpNzDU]   AD with Freshservice [http://freshdesk.fstracker.io/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly90Lnllc3dhcmUuY29tL3R0L2ZlYjAzMzc1OWE1ODUwYWJmOWYxN2Q5MDhlOTUwNmM5OWNlODhiZDQvYjY3ZjAzODkxZGVkOGUwODJiOGQwYTk5YmNkZWZjYjMvZWYxYjIwYmRlZDNjMGRiNGYxNTM3N2QzYjBmMTg5MDgvd3d3LnlvdXR1YmUuY29tL3dhdGNoP3Y9aEZ3Y3NpMVh3WkkiLCJsaW9uIjoiMmYiLCJnb3JpbGxhIjoiM2JlNDg3YmMiLCJkZWVyIjoiM2JkNjY5MWIifSwiaWF0IjoxNTEzMDE1MjE0fQ.ajwL5h5PzsLSUqgWY6_5Ztj0HMYf_lyJHiPRsqLuZTc~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibWFyaWUuY2xhaXIuY2xhaXJ4MTk5M0BnbWFpbC5jb20iLCJjYW1lbCI6IjNjY2Y1NDEzIn0sImlhdCI6MTUxMzAxNTIxNH0.nksO-Ewtg70eQL2MmHdbUueF1SVyXcFNiV7PyYpNzDU] Hope the above links come in handy during your evaluation. Looking forward to hearing from you on a convenient time and a direct number to take things forward. Best, Bobby Continue using F‑Secure SAFE Your free trial period is ending soon. Log in to My F‑Secure to stay protected. http://click.email.f-secure.com/?qs=9ab7030b3aa6bf31843fb2ff1521bf5abed956e566b0857548a4ec0922ac37fc982f7c2f8269ef21b99a842d860888706fa93753161e201663bec74d0a5e0336 Log in Why freeware is not enough? Freeware usually only has a couple of free protection features. With more complex threats appearing all the time, this kind of basic protection is not enough to keep you safe online. http://click.email.f-secure.com/?qs=9ab7030b3aa6bf31843fb2ff1521bf5abed956e566b0857548a4ec0922ac37fc982f7c2f8269ef21b99a842d860888706fa93753161e201663bec74d0a5e0336 Log in You have received this email because you signed up for a free product trial, purchased one of our products, or subscribed to our newsletters. http://click.email.f-secure.com/?qs=9ab7030b3aa6bf31f63a8ff8152a0031a45bc5e36fbc81bc626d3de412d18fb615c5ac3beb0bef551849745e5473a5ddb8f5a6727fbcd753fc8e49789f81d63f Change your notification settings | http://click.email.f-secure.com/?qs=9ab7030b3aa6bf31784c7d4b2bee501b086e203decab3acad3b2c156d8d152b99620ef5c5169c2da63866ed0449fb0b3a772478513c0039998eb2d4a92987238 Unsubscribe | http://view.email.f-secure.com/?qs=5d252f519a3ed1080257af4178c97f668d36b6ed438b826bc544187f29d823f56cdbea58f3b153d3e7c675eec0872310ae04971fc3aac3885791f6930c6de94e99acc7c401cbc773 View in browser Tammasaarenkatu 7, PL 24, 00181 Helsinki, Finland | www.f-secure.com | Vat Reg. No. FI07055792 | Business Identity Code 0705579-2 | Registered Office: Helsinki | (c) F-Secure Corporation You have received this email because you signed up for a free product trial, purchased one of our products, or subscribed to our newsletters.

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